FAQ

Top Frequently Asked Questions and Answers

Where's your printing factory located?

Main office & facility is located in South Korea.

I can't see Embossing proof. How can I find it?

You cannot see Embossing proof through online. You only can see the actual printing part

How long is the turnaround?

Production time is 1-3 business days. Delivery time is 3 business days.

Is that the wholesale price or regular price?

It is wholesale price.

What kind of plastic card material do you carry and how much?

We carry 2 different kinds of plastic cards, PET and Thin plastic card & PVC plastic card, which is as thick as credit card.

If I want Embossing on front side, then what will happen to the back side?

There will be possible registration off problem between printing and embossing.

Can you match the embossing with printing? Would there be a chance of shifting?

When you want Embossing on front side, the other side is automatically debossed. So, if you want Embossing only front side without debossing on the back side, please choose letterpress business card.

Can you do lamination only in front, not on the back?

It is possible but it would be more expensive then you do lamination on both sides.

If my credit card payment doesn't go through, what should I do?

In that case, please contact your credit card company and inform to open international transaction, then try again. It will go through.

Company Answers

What kind of service do you provide?

We print and free ship business cards, stickers, white thin PET plastic cards, bookmarks, letterhead, postcards, wedding invitations, flyers, and brochures.
Popular products are 20pt business cards, 16pt business cards, 16 spot uv business cards, 17pt uncoated business cards, raised ink business cards, foil business cards,
rounded corner business cards, blind embossed business cards, white ink business cards, linen business cards, mini business cards and custom die cut business cards.
It takes 1 -3 business days for production and 3 business days for shipping. We dispatch products via DHL and Federal Express. You always check delivery status easily.

How can I contact you?

If you wish to contact us for any reason,

Canada:
Address : Unit 290 - 10330 152 Street, Surrey, BC V3R 4G8, Canada
Toll Free Number : 1-877-700-1009
Customer Service Manager - Dan Jeong (Fluency in English and Korean)
Customer Service Manager - Emma Guo (Fluency in Mandarin and English)
Design Service Manager - Jini Kim (Fluency in English and Korean)
Email : info@aladdinprint.com
design@aladdinprint.com

USA:
Address : 10042 Artesia Pl. #H, Bellflower, CA 90706, U.S.A
Toll Free Number : 1-877-700-1009
Email : info@aladdinprint.com

South Korea:
Address : (04549) #805, 8F, Printing Center, 31, Uljiro 18, Jung-gu, Seoul, South Korea
Toll Free Number : 1-877-700-1009
Direct Telephone Number : 82-2-2021-3355
Fax Number : 82-2-466-0992
Email : info@aladdinprint.com
Sales Manger : JJ Kim (jjkim@aladdinprint.com)
Production Manager : Evan Jun (evan@aladdinprint.com)

What is your office hours?

Business Hours : Monday-Friday, 9:00 am - 3:00 am (Based on Pacific Time)

What is your Privacy and Security Policy?

Your private information is fully protected by our company, and of course not any of them is shared with other companies. We only use your information to contact you when the requested service is provided.
Our security system for billing and payment system is equipped and supported by an expert security company. So you can trust our secure connection, and can order in the relief. Remained information is always protected and secured by us.

My Account Answers

How do I make an account?

To make your account, simply sign up for a new member. Please click 'Login' or 'My account' link above.

I forgot my password. What should I do?

Click the link below. Only when you remember your E-mail address, we can send your password. CLICK HERE
You should have a correct E-mail address registered. If you still can't find your password, you possibly did not register before. Please go to the "Login" page, and sign up. If your E-mail has been registered, you cannot sign up with the same E-mail address.

I cannot newly register or login. What should I do?

You can have only one E-mail address for an account. When you trying to sign up with a registered E-mail address, it does not work. Please send us E-mail if you still have a problem in signing up when you used an unregistered E-mail address.

If you don't remember your password. We will send your password to your E-mail. CLICK HERE

How can I make changes in my account information?

To change or update your account information, please follow the steps below.
1. Please Login.
2. Click on "My account"
3. Click on "My information"
4. Change the appropriate information.
5. Click on the "Submit" button at the bottom.

Product & Ordering Answers

How do I make an order?

If you have your own design, please click. "Upload your own design"
1. Select the product type you are interested in, for example "Business cards"
2. Choose stock.
3. Choose color.
4. Choose quantity.
5. See the price.
6. Upload you file for the front side if you select color 4/0.
7. Upload your file for back side if you select color 4/1 or 4/4.
8. Click the "upload" button.
9. Complete payment.
10. Click "Add to Cart"
11. Check "My Cart"
12. If you want to continue to order, please choose product again and take steps.
13. If you want to finish your order, please click "Next"
14. Enter shipping address.
15. Click "Order" button to check out.
16. Click "Pay Now"
17. Complete credit card payment.

If you need to design online, please click "Create Your Own Design"
1. Login or click guest.
2. Choose product.
3. Choose category.
4. Choose design.
5. Edit and enter your information.
6. Place an order.
7. Enter shipping information.
8. Complete credit card payment.

Can I change or cancel my order?

You should contact us on the day when you submitted your order. In the characteristics of business and processing procedures, It is unable to change or cancel an order once being in processed.
To provide service quick and best with the lowest price, most processes are automated. So once your order transferred to the printer, it can not be changed. We apologize for any inconvenience. We would do our best to provide you the most valuable service.

What is your turnaround time?

Our standard turnaround time is 5 business days. From the ordering to the receiving takes only 5 business days includinging 3 shpping days. Every product, which is printed on a specifica day, could have a different turnaround time.

Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not meet our file requirements, your order status will be put "Need revised artwork" and your turnaround time will be reset.

Business days are Monday through Friday. Saturdays, Sundays, and Holidays are not calculated into the turnaround time..

Do you print and ship everyday?

We print and ship Monday through Friday.

How can I make my own design?

If you need to design online, please click "Create Your Own Design". 1. Choose product.
2. Choose template.
3. Enter your information and edit.
4. Choose stock.
5. Enter shipping address
6. Complete credit card payment.

How can I upload my artwork?

If you have your own design, please click Upload your own design" 1. Select the product type you are interested in, for example, "Business cards"
2. Choose stock
3. Choose color
4. Choose quantity
5. Choose finishing when required.
6. Choose country.
7. See the price
8. Enter job title.
9. Upload your own files.
10. Click "Add to Cart"
11. Check "My Cart"
12. If you want to continue to order, please choose product again and take steps.
13. If you want to finish your order, please click "Next"
14. Enter shipping address.
15. Click "Order" button to check out.
16. Click "Pay Now" 17. Complete credit card payment.

What is your Payment Policy?

You can make a direct payment through the secure connection on our website. We accept following payment methods,

VISA MASTER JCB AMERICAN EXPRESS

Full payment is required with order. No work will proceed until payment is received.

Return Policy
All sales are final. Due to the nature of our business, we process jobs as soon as we receive them. No refunds are available on orders unless files have not been sent to press and cancellation is requested the same business day. A cancellation fee will apply

What kind of paper are used for printing?

We provide over 28 best quality paper stocks for business cards and other products. Various paper stocks express different feelings and different effectiveness. See the details on the "Products" page.

what kind of press do you use?

We use the best equipments for the well-made products.

Prepress : AGFA Phoenix 2250, PlateRite 8800, PlateRite 4300
Press : Shinohara 52IV, Ryobi 3304HA, Ryobi 750, Ryobi 780E
Postpress : Hercules, Polar E, NCD-7, NCS-1000, Punching Hole Machine, Automatic Scoring Machine, Automatic Laminator, Automatic Folding Maching

Do you provide free quote service?

Yes. You have two choices. You can simply use the instant quote service which is shown up at the right side on your screen. If you want a more specific quote service, please click on the "Free Quote." It will take you to the page you can fill the request form. Fill the information out, and click the "Send" button. Please include quantity, color format, finished size, paper stock, coating, folding, shipping, etc. You would receive your quote within 48 hours (business day).

How much is the design shown on the monitor accurate?

Most times customers satisfy with results that are well expressed what they want. But because of there exsit wide differences on the each monitor's condition, it is unavoidable to have a slight different result. And there are different ways of displaing colors in monitor and printing.
CLICK HERE to see the difference between RGB & CMYK color.

Can I get any free templates from you?

Yes! You can download free templates by THIS LINK! Or you can simply use Smart Design Studio to use thousands of templates made by Pro designers.

Where can I track the shipped item?

If you are wating for your item on the way, you can check its current status by tracking B/L number. There are some different ways you can check your delivery status depends on which service you in.

Enter Your B/L Number Here. Whether you are a member or not you can track your item.

For our members

1. Log in first, and get in to your account.
2. Click on the "My Order History."
3. You will see an order number of your item.
4. UPS B/L number appears. It links to UPS tracking result page.

For guest users
1. Enter your E-mail address.
2. Your order history comes up.
3. Click UPS B/L number of your item. it links to UPS tracking result page.

CLICK HERE to track your item.

How to request blind shipping?

Send blind shipment request via email to info@aladdinprint.com. You need to include your order number as subject and attach completed commercial invoice in email. In commercial invoice, you need to update sender's and recipient's information since this document will be attached to shipping package. Download commercial invoice PDF file.

Graphic Details Answers

In which graphic resolution, my artwork should be created?

Your artwork should be created at 300 ppi (pixels per inch) or 300 dpi (dots per inch). If your artwork is at a lower resolution than this, the print quality may be affected.

How are fonts and images printed?

All fonts "Outlined" and images embedded.

What colors do you use for printing?

We use the industry standard CMYK 4-color process printing, and do not print PMS or Spot color ink.

What is the difference between RGB & CMYK color?

All artwork or designs and images must be provided in CMYK color mode.

RGB
Standards for Red, Green, Blue; the primary colors for visible light. RGB depends on a light source to create color. Your monitor, for example, creates color by emitting light through red, green, and blue phosphors. RGB color mode is best for your monitor but not for paper. RGB will not separate for production.

CMYK
Stands for Cyan, Magenta, Yellow, and Black; the colors used in four color process printing. CMYK is based on the light absorbing quality of ink printed on paper. Please make sure that all photos / pictures are saved as CMYK

Color Shifts
Be sure to convert all RGB images to CMYK before submitting to avoid color shift. A Color Shift occurs when converting from RGB to CMYK. Do not trust the colors on your monitor. For best results, convert images to CMYK and print a sample to proof. If we have to convert for you the color shift may cause unsatisfactory color quality.

Which file formats do you support?

Adobe Illustrator (*.ai, *.eps)
Adobe Photoshop (*.tif, *.jpg, *.jpeg, *.psd, *.bmp)
Adobe Acrobat (*.pdf)
Corel DRAW (*.cdr)
Quark Xpress (*.qxd) - Ver.3.3 & Mac Only

What are the template sizes of all prodcuts?

CLICK HERE to see the template sizes and artwork dimensions.